Terms of Service

1. Services

Moving Companies Queens (“we”, “our”, “the Company”) provides residential and commercial moving services in Queens, New York and surrounding areas. Services include local moving, long-distance moving, packing and unpacking, piano moving, senior moving, moving labor, and storage solutions.

2. Booking and Confirmation

All moves must be confirmed in writing. A written estimate will be provided before your move date. A booking is considered confirmed when you have received a written estimate and provided your move details. We reserve the right to decline any booking at our discretion.

Deposit: A deposit may be required to secure your moving date, particularly for weekend, end-of-month, or long-distance moves. Deposit amounts will be disclosed in your written estimate.

3. Cancellation Policy

Cancellations with 24+ hours notice: No cancellation fee for standard local moves. Long-distance moves may forfeit deposit.

Cancellations with less than 24 hours notice: A cancellation fee of up to $150 may apply for local moves. For long-distance moves, the deposit is non-refundable.

Same-day cancellations: Full cancellation fees apply, including any truck dispatch fees already incurred.

4. Pricing and Payment

Written estimates: We provide binding written estimates that include all disclosed fees — walk-up surcharges, elevator fees, insurance paperwork, packing materials, and travel time. Our policy is that you pay what you were quoted.

Payment: Balance is due upon delivery/completion of services. We accept cash, major credit cards, and Zelle. A credit card processing fee may apply.

Additional charges: Additional charges may apply for items not disclosed at the time of booking, including: excessive items beyond the agreed inventory, long carries exceeding standard distance, or access issues not disclosed at booking. These will be communicated and agreed upon before work proceeds.

5. Liability and Limitations

We are fully licensed and insured. Our liability for damaged or lost items is governed by applicable New York State regulations and the terms of our moving contract.

Items packed by our crew are covered under our liability insurance. Items packed by the customer are not covered for breakage.

We are not responsible for damage to: pre-existing damage to any item; items in boxes packed by the customer; items of extraordinary value (jewelry, cash, art) not disclosed and properly protected; damage caused by structural issues at origin or destination properties; or damage caused by acts of God, weather events, or circumstances beyond our control.

Our maximum liability is limited to $0.60 per pound per article unless additional valuation coverage is purchased. We recommend purchasing additional moving insurance for high-value items.

6. Prohibited Items

We do not transport: hazardous materials (paints, propane, acids, chemicals), perishable food, live plants, live animals, medications, controlled substances, or illegal items. We reserve the right to refuse any item at our discretion.

7. Dispute Resolution

Any dispute arising from our services should first be raised with our management team by calling (718) 924-9221 or emailing info@movingcompaniesqueens.com. We are committed to resolving disputes fairly and promptly. If an agreement cannot be reached, disputes shall be resolved through binding arbitration in Queens County, New York, in accordance with applicable state law.

8. Contact

Moving Companies Queens
38-11 Ditmars Blvd #1198, Astoria, NY 11105
(718) 924-9221
info@movingcompaniesqueens.com